Why Basis Support

Business Continuity

SAP is often the lifeline of a business – millions or even billions in revenue can be lost in the event of unexpected or over-extended system downtime. Basis support ensures the stability of your systems and reduces maintenance downtime.

User Adoption

The performance of your SAP system can drastically affect how users adopt your large investments – keeping your systems running optimally is paramount to continual user adoption. Basis support monitors system performance and keeps everything fine tuned.

Licensing Costs

People come and go, and with well run basis support your licensing costs don’t have to increase due to dormant users and incorrect license allocations.

Disaster Recovery

In the event of a system disaster, well managed Basis support allows immediate reaction to restore the business to an operable state in very little time.

Change Management

Basis support should offer to strengthen your change process through strict compliance and regulations.

Continual Improvement

Regular upgrades, patches and enhancement pack implementations allow your major upgrade projects to consume less time, resources and budget. Continual improvement also ensures the avoidance of costly extended maintenance plans for older software versions. Your business benefits from regular software improvements and new functionality.

How We Do It

Categorized Services

• Monitoring / Maintenance / Active Support
• Flexible options for best fit – use only what you need

Clear Scope

• Concise scope of support defined
• In-scope services offer reduced fixed rates
• Out of scope charged on time and material or on quotation basis

Service Level Agreement

• SLA to suit your business
• Sliding scale for discounted fees if SLA is missed
• Service manager to ensure customer satisfaction

Pricing

• Costs based on 12 month contract
• Total costs spread over duration of contract – avoid budget spikes
• Only pay for high priority support if you use it

Remote Support

• Remote support agents
• Driven by ticket system
• Automatic SLA escalations
• SMS notifications for agents
• Log tickets via email, web or phone
• Multiple support agents for improved availability and skillset